Information we may receive
Name, email, phone number, preferred language and contact channel, inquiry details, uploaded images, and application information that you choose to provide.
How the information is used
To answer inquiries, organize consultation requests, review progress-log applications, and provide information about the clinic's visit schedule and appointments.
Sensitive information
Scar photos, medical history, symptoms, and treatment history may be sensitive health information. Separate consent is required before using AI consultation. If you do not consent, you may use KakaoTalk, LINE, email, or another non-AI channel.
Overseas transfer for AI consultation
Questions, uploaded images, and preferred language may be transferred through encrypted communication to OpenAI, L.L.C. in the United States (privacy@openai.com) when you send an AI consultation request. Form or WhatsApp profile fields such as name, email, and phone number are not automatically attached to the AI request, and a privacy-preserving hash is used as the safety identifier. Personal details that you type directly in a question or message may nevertheless be transferred with that text.
The Responses API request uses store:false. OpenAI's default abuse-monitoring logs may nevertheless retain input and output for up to 30 days, or longer when legally required. ELION Clinic separately reviews eligibility for Zero Data Retention as part of its privacy and security controls.
WhatsApp Business AI consultation
When you use AI consultation in WhatsApp Business, you first receive a notice about AI processing and overseas transfer. Only messages and optional photos sent after you explicitly reply “I agree” are transferred to OpenAI. Questions and photos sent before consent are not used to generate an AI reply.
If you decline or type “staff,” clinic staff can review the conversation in the Meta and WhatsApp inbox without AI processing. Type “withdraw consent” to stop AI processing of later messages. The WhatsApp Privacy Policy also applies to your WhatsApp account and message delivery.
Storage and deletion
Information received by the clinic is kept only for the period needed to handle the request or as required by applicable law, then securely deleted.
Your choices
You may request access, correction, deletion, or withdrawal of consent by emailing drbae@elionmedi.com.
Contact
Privacy inquiries: drbae@elionmedi.com